**Privacy Policy for Positive IT Solution**

This Privacy Policy outlines how Positive IT Solution (পজিটিভ আইটি সল্যুশন) collects, uses, and protects your information when you interact with our website and utilize our services. As a complete IT hardware shop and technology service partner in Bangladesh, we value your trust.

### 1. Information We Collect

To provide you with our comprehensive array of digital products and hardware services, we may collect the following information:

* **Contact and Personal Details:** When you use website features such as "Raise a Complain," "Servicing Center," "Online Appointments," or "TRACK ORDER," we collect information necessary to process your request.

* **Location Data:** For clients requesting on-site services, such as CCTV camera security installations or AC fitting, we collect your service address details, primarily operating within the Mymensingh Division, Bangladesh.

* **Digital Service Data:** If you utilize our digital solutions—including domains, hosting servers, website development, software/app development, or bulk SMS—we collect the technical and administrative details required to set up and manage these services.

### 2. How We Use Your Information

We use the information we collect strictly to fulfill our core value of providing quality service and customer support. Specifically, your data is used to:

* Process and fulfill orders for retail computer accessories, laptops, monitors, printers, and networking products.

* Coordinate verified professionals and field service technicians for home maintenance, AC fitting, and security surveillance services.

* Facilitate options like "In-Store Pickup" and manage your custom builds through our "SYSTEM BUILDER" tool.

### 3. Payment and Financial Data

We strive to make purchasing accessible by accepting multiple payment methods.

* When you make a purchase, we process transactions via Debit/Credit Cards (including Visa & Mastercard), Mobile NFC, and Checks.

* We ensure that payment information is collected securely and used solely for transaction processing and fraud prevention.

### 4. Data Security

Guided by our ethos to "Make Everything Better," we implement appropriate security measures to protect your personal information against unauthorized access or disclosure, ensuring complete peace of mind for both our retail consumers and commercial B2B clients.

### 5. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us:

* **Physical Address:** 211, 1st Floor, Aloka Nadi Bangla Complex, 4 Rambabu Road, Mymensingh, 2200, BD.

* **Phone & WhatsApp Support:** 01319-415501.

* **Operating Hours:** Sunday to Thursday, and Saturday: 10:00 AM - 9:00 PM.

* **Social Channels:** You can also connect with us via our official Facebook or YouTube profiles.